Refund Policy
Last Updated: November 2025
Overview
At Signals of Hope, every product is made to order with care and meaning. We want you to love what you receive, but if something isn’t quite right, we’re here to help. This policy explains how returns, exchanges, and refunds are handled.
Returns
Because all items are printed on demand, we only accept returns or replacements if your item arrives damaged, defective, or incorrect.
If this happens:
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Please contact us within 14 days of receiving your order.
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Email sales@signalsofhope.co.uk with your order number, a description of the issue, and clear photos of the item.
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Our team will review your request and provide instructions for return or replacement.
Exchanges
If you ordered the wrong size or colour, we can usually arrange a replacement order at cost (since each item is custom printed). Please contact us, and we’ll do our best to make it right.
Refunds
Once your return is approved and received, we will issue a refund to your original payment method. Please allow 5–10 business days for the refund to appear in your account.
Shipping costs are non-refundable unless the item was damaged or incorrect.
Damaged or Faulty Items
We take pride in the quality of our products, but if your order arrives damaged or misprinted, we’ll happily replace it at no extra cost. Please contact us within 14 days of delivery with a photo of the issue so we can process your replacement swiftly.
Non-Returnable Items
Because of hygiene and production reasons, we cannot accept returns on:
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Gift cards
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Sale items
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Custom-designed products
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Items damaged by misuse or wear
Order Cancellations
Orders may be able to be cancelled within 12 hours of purchase but not guaranteed. After that, your order may already be in production and cannot be stopped. Please email us immediately if you need to cancel.
Contact Us
If you have any questions about your return or refund, please reach out:
📧 Email: sales@signalsofhope.co.uk