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Terms & Conditions

Effective Date: 1/11/2025
Last Updated: 1/11/2025

Welcome to Signals of Hope, where metal detecting meets mental health awareness and inspirational design. By accessing or purchasing from our website, you agree to the following Terms and Conditions.

If you do not agree with any part of these Terms, please refrain from using our website or services.

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1. About Signals of Hope

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Website: https://www.signalsofhope.co.uk
Brand Name: Signals of Hope
We are an independent UK-based brand founded to inspire positivity, promote mental health awareness, and celebrate the joy of metal detecting through meaningful apparel and accessories.

We may also operate under associated names such as Two Blooms of Hope and D&P Publishing.

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2. Using Our Website

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By using this website, you confirm that you:

  • Are at least 18 years old (or using the site with parental consent).

  • Will not misuse the website or interfere with its normal operation.

  • Will not attempt to copy, extract, or distribute any content without permission.

We reserve the right to suspend or terminate access to users who violate these Terms.

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3. Product Information and Availability

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We strive to ensure all product descriptions, pricing, and images are accurate. However:

  • Colours may vary slightly due to screen settings.

  • Product availability is subject to change without notice.

  • Prices are displayed in GBP (£) and include VAT where possible.

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4. Orders and Payments

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  • Orders can be placed securely via our Wix online store.

  • Payment must be received in full before an order is processed.

  • We accept major payment methods via Wix Payments, PayPal, and other approved gateways.

  • You will receive a confirmation email once your order has been successfully placed.

For more information, see our Shipping & Returns Policy.

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5. Shipping and Delivery

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  • Orders are fulfilled through our trusted print-on-demand and distribution partners.

  • Delivery times may vary based on location, product type, or seasonal demand.

  • We are not liable for postal delays, customs hold-ups, or events beyond our control.

Estimated delivery times and postage costs are outlined on our Shipping & Returns page.

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6. Returns and Refunds

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We want you to love your purchase. If there’s an issue:

  • Returns are accepted within 14 days of receiving your order.

  • Items must be unused, unwashed, and in their original packaging.

  • Custom or personalised items (including print-on-demand) may not be eligible for return unless defective.

  • Please email sales@signalsofhope.co.uk before sending an item back.

For full guidance, see our Returns Policy.

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7. Intellectual Property

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All content, including logos, designs, artwork, photographs, and slogans, are owned by Signals of Hope or used with permission.
You may not reproduce, modify, or redistribute any material without written consent.

If you wish to collaborate or feature our designs, please contact us via our contact page.

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8. Mental Health Disclaimer

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Signals of Hope promotes mental health awareness through creative expression, not medical advice.
We are not a medical or therapeutic organisation.
If you are struggling with your mental health, please seek support from a qualified professional or contact:

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9. Community Guidelines

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By engaging with our community through Facebook, social media, or the Signals of Hope website, you agree to:

  • Be kind, respectful, and supportive of others.

  • Avoid harmful, discriminatory, or offensive content.

  • Allow Signals of Hope to feature your posts, comments, or photos (with credit) as part of campaigns or promotions.

We reserve the right to remove posts or users who do not follow these guidelines.

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10. Privacy and Data Protection

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Your privacy matters.
We collect only the information necessary to process your orders and improve your experience.
For full details on how we handle and protect your data, please visit our Privacy Policy.

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11. Limitation of Liability

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Signals of Hope shall not be liable for:

  • Any indirect or consequential loss or damage arising from the use of our site or products.

  • Errors or inaccuracies on the website, though we strive to keep information current and correct.

Your use of the site and purchase of products is at your own risk.

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12. Updates to These Terms

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We may update or modify these Terms and Conditions periodically.
Any changes will be posted on this page, and continued use of the website signifies your acceptance of the new Terms.

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13. Contact Us

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If you have any questions, concerns, or feedback regarding these Terms, please reach out:
📧 Email: sales@signalsofhope.co.uk
🌐 Website: https://www.signalsofhope.co.uk
📍 Location: [Colchester, United Kingdom]

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