Privacy Policy

Effective Date: 1/11/2025
Last Updated: 1/11/2025

At Signals of Hope, we value your trust and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

By using our website https://www.signalsofhope.co.uk, you agree to the terms of this Privacy Policy.

1. Who We Are

Signals of Hope is a UK-based independent brand promoting positivity, mental-health awareness, and the hobby of metal detecting through inspirational clothing and accessories.

Data Controller: Signals of Hope
📧 Email: sales@signalsofhope.co.uk
📍 Location: Colchester, United Kingdom

2. Information We Collect

We collect the following types of information:

a. Personal Information

When you purchase or register, we may collect:

Name
Email address
Billing and shipping address
Phone number
Payment details (securely processed by third-party providers)

b. Non-Personal Information

Browser type and version
Device information
IP address and general location
Website usage data (e.g., pages visited, time spent on site)

c. Cookies

Our site uses cookies to improve your browsing experience and analytics.
You can manage or disable cookies in your browser settings.
For more details, see our Cookie Policy (if applicable).

3. How We Use Your Information

We use your data to:

Process and deliver your orders
Send order confirmations and updates
Respond to inquiries and customer support requests
Send marketing emails (only if you opt in)
Improve our products, website, and services
Comply with legal and tax obligations

4. How We Store and Protect Your Data

Your data is stored securely on Wix’s encrypted servers and protected by firewalls and SSL encryption.

We limit access to your data to authorised personnel only.
Although we take all reasonable precautions, no online system is entirely fool proof, and by using our site, you acknowledge this inherent risk.

5. Sharing of Information

We do not sell, trade, or rent your personal data.
However, we may share necessary information with:

Print-on-Demand and Fulfilment Partners (e.g., Printful) to deliver orders.
Payment Processors (e.g., Wix Payments, PayPal) to complete transactions.
Analytics Providers (e.g., Google Analytics) to understand site performance.
All third-party services comply with UK GDPR and data security standards.

6. Marketing and Email Communications

We will only send promotional or community emails if you have opted in.
You can unsubscribe at any time by clicking “unsubscribe” at the bottom of our emails or contacting us directly at sales@signalsofhope.co.uk.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate data.
Request deletion of your personal data (where legally permissible).
Withdraw consent to marketing communications at any time.
Request a copy of your data in a portable format.

To exercise any of these rights, please email sales@signalsofhope.co.uk with the subject “Data Request”.

8. Data Retention

We retain your personal information only as long as necessary to:

Fulfil orders and provide services.
Meet legal and accounting obligations.
Resolve disputes or enforce agreements.

After this period, your data will be securely deleted or anonymised.

9. Cookies and Tracking Technologies

Cookies help us understand how you use our site and improve your experience.
You can set your browser to refuse cookies, but some features may not function properly.

To learn more, see our Cookie Policy.

10. Links to Other Websites

Our website may contain links to external sites (e.g., Facebook or Instagram).
We are not responsible for the privacy practices of other websites.
Please review their policies before providing any personal data.

11. Children’s Privacy

Our website is not intended for children under the age of 13.
We do not knowingly collect data from children.
If we become aware that such data has been collected, it will be deleted immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
All updates will be posted on this page, and the effective date will be revised accordingly.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact:
📧 Email: sales@signalsofhope.co.uk
🌐 Website: https://www.signalsofhope.co.uk
📍 Location: [Colchester, United Kingdom]